Why Choose SNTecX?
Our commitment to excellence and innovation sets us apart, ensuring your success through every phase of your journey.
Outcome-based SLAs
We don't just monitor, we commit. Our SLAs are tied to business outcomes: uptime, MTTR and cost. Miss an SLA? You get credits. We're invested in your success.
Elastic Delivery
Spin up a 10-person team or scale down to a named resource overnight. Our shared and dedicated delivery models flex with your business, with no long lock-ins.
Certified Team
AWS, Azure, Oracle and GCP certified architects and engineers under one roof. No vendor silos. One team. One P&L. One accountable partner.
AI Powered IT Ops
ServiceNext, our proprietary AIOps layer, reduces ticket noise by 60%, auto-remediates 40% of incidents and delivers predictive alerting before failures occur.
Follow-the-Sun Support
Global delivery centers provide 24×7 coverage with no handoff fatigue. Platinum-tier clients get <15-minute response any time, weekends and holidays included.
True Partnership
Dedicated Technical Account Manager. Monthly business reviews. Roadmap alignment. Quarterly optimization. We don't disappear after go-live, we grow with you.
- Downtime on DB Upgrades
- Zero
- Aligned Processes
- ITIL®
- SLA Adherence Rate
- 90%+
- Remote Infra Management
- RIM+
Experienced Minds. A Stronger Tomorrow.
We are a forward-thinking startup with an experienced team, bringing deep domain expertise across the entire infrastructure landscape. We combine proven industry knowledge with innovative approaches to deliver secure, resilient and future-ready solutions for our customers.
Engagement & Delivery Model
Structured onboarding, value from day one.
Discovery & Assessment
- Infrastructure audit & analysis
- ITIL process review
- Risk & compliance mapping
- SLA baseline establishment
Design & Transition
- Solution architecture design
- Knowledge transfer & runbook creation
- Tooling setup & integration
- Parallel-run with existing team
Go-Live & Stabilization
- Phased cutover to managed services
- 24×7 monitoring activated
- SLA clock starts
- Hyper-care support window
Optimize & Evolve
- Monthly & quarterly business reviews
- Continuous improvement initiatives
- Cost optimization reports
- Roadmap planning & advisory
Our Customers
Our Partners
- Bluewave
Our Service Portfolio
Comprehensive IT solutions that empower organizations to build secure, scalable, and future-ready digital infrastructure.
Data Center Services
- Server, Network & Storage Management
- Windows, Linux & Active Directory Administration
- Virtualization & Hyper-Converged Infrastructure
- 24×7 Monitoring, Hardening & Patch Management
Cloud Services & Migration
- Multi-Cloud, Hybrid & Private Cloud Solutions
- Azure, AWS, Oracle Cloud & GCP Services
- Cloud Migration & Modernization
- Cost Optimization, Security & Disaster Recovery
Cybersecurity & Compliance
- Identity & Access Management (IAM)
- Firewall, VPN & Endpoint Security
- Vulnerability Assessment & Compliance
- Zero Trust Security Architecture
Database & Application Services
- Oracle, SQL & MySQL Database Management
- ERP & Enterprise Application Support
- Middleware & API Management
- Performance Monitoring & Analytics
Digital Workplace & End User Services
- Microsoft 365 & Intune Administration
- 24×7 Service Desk & User Support
- VDI / Azure Virtual Desktop Management
- Entra ID, Purview & SharePoint Services
ITSM Development
- ServiceNow, FreshWorks & ManageEngine Solutions
- ITSM Workflow Automation
- Endpoint Central Administration
- HAM & SAM Process Automation
Frequently Asked Questions
Straight answers about coverage, platforms, and how an engagement starts.
Which cloud platforms do you manage?
We manage Azure, AWS, Oracle Cloud Infrastructure, and Google Cloud, covering migration, optimization, and 24×7 support.
Which databases do you support?
Oracle, SQL Server, PostgreSQL, and MySQL, including design, provisioning, performance tuning, high availability, and round-the-clock DBA support.
What do the Silver, Gold, and Platinum tiers cover?
Silver is an 8×5 service window, Gold is 16×5 with weekday on-call, and Platinum is 24×7 with on-call on all days including holidays. P1 response is 45 minutes on Silver, 30 minutes on Gold, and 15 minutes on Platinum.
Do you support Oracle EBS and PeopleSoft?
Yes. We provide integrated managed services for Oracle EBS, PeopleSoft, and the PaaS and middleware layers beneath them, including upgrades, patches, and business continuity.
What does your AIOps and ITSM service include?
AIOps-enabled incident detection and automated remediation, BOTs for L1 support, ITSM processes for Incident, Problem, Change, and Knowledge Management, and real-time dashboards with WBR, MBR, and QBR reporting.
How do you report on service performance?
Through live dashboards, automated alerting, and weekly, monthly, and quarterly business reviews.
How do we get started?
Contact us for a free infrastructure assessment, a cloud readiness review, and a tailored managed services proposal.
Ready to Modernize Your Infrastructure?
Talk to our experts for a free infrastructure assessment, cloud readiness review, and a tailored managed services proposal.
- info@sntecx.com
- India, serving across the globe