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Talk to our experts for a free infrastructure assessment, cloud readiness review, and a tailored managed services proposal.
- info@sntecx.com
- India, serving across the globe
Frequently Asked Questions
Straight answers about coverage, platforms, and how an engagement starts.
Which cloud platforms do you manage?
We manage Azure, AWS, Oracle Cloud Infrastructure, and Google Cloud, covering migration, optimization, and 24×7 support.
Which databases do you support?
Oracle, SQL Server, PostgreSQL, and MySQL, including design, provisioning, performance tuning, high availability, and round-the-clock DBA support.
What do the Silver, Gold, and Platinum tiers cover?
Silver is an 8×5 service window, Gold is 16×5 with weekday on-call, and Platinum is 24×7 with on-call on all days including holidays. P1 response is 45 minutes on Silver, 30 minutes on Gold, and 15 minutes on Platinum.
Do you support Oracle EBS and PeopleSoft?
Yes. We provide integrated managed services for Oracle EBS, PeopleSoft, and the PaaS and middleware layers beneath them, including upgrades, patches, and business continuity.
What does your AIOps and ITSM service include?
AIOps-enabled incident detection and automated remediation, BOTs for L1 support, ITSM processes for Incident, Problem, Change, and Knowledge Management, and real-time dashboards with WBR, MBR, and QBR reporting.
How do you report on service performance?
Through live dashboards, automated alerting, and weekly, monthly, and quarterly business reviews.
How do we get started?
Contact us for a free infrastructure assessment, a cloud readiness review, and a tailored managed services proposal.