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How We Deliver

Solutions Built Around Your SLA

Tiered service levels, a proven cloud migration framework, and the platforms that power it all.

Our Solutions

Solutions to modernize, automate, and secure your infrastructure and workplace.

  • Infrastructure Modernization

    Transform legacy infrastructure into a modern, scalable, and resilient IT environment. We help organizations modernize their infrastructure, improve performance, strengthen security, and create a foundation ready for future growth.

  • Multi-Cloud Estimator

    Make informed cloud decisions with accurate cost and resource estimation across multiple cloud platforms. Our Multi-Cloud Estimator helps businesses compare infrastructure requirements, forecast costs, and identify opportunities for cloud optimization.

  • Low-Cost VDI Solution

    Deliver secure and flexible virtual desktops without the high cost of traditional VDI deployments. Our solutions help organizations simplify desktop management, support remote work, and optimize infrastructure and licensing costs.

  • Secure Connect Solution

    Enable secure, reliable connectivity between users, applications, offices, data centers, and cloud environments. Our Secure Connect solutions are designed to protect access, simplify connectivity, and support modern hybrid and distributed workplaces.

  • Digital End-User Experience (DEX)

    Improve employee productivity by gaining visibility into the digital experience across devices, applications, networks, and services. Our DEX solutions help identify performance issues, resolve problems faster, and deliver a smoother employee experience.

  • ITSM

    Streamline IT service delivery with structured, automated, and measurable IT Service Management. From incident and request management to change, problem, and asset management, our ITSM solutions help organizations deliver consistent and efficient IT services.

  • Infrastructure Automation

    Reduce manual effort and operational complexity by automating repetitive infrastructure tasks. Our Infrastructure Automation solutions help teams provision, configure, monitor, and manage IT environments faster while improving consistency and reducing human error.

  • Infrastructure Workflow Automation

    Connect people, processes, and technology through intelligent infrastructure workflows. We automate end-to-end operational processes across IT environments, helping organizations accelerate service delivery, eliminate repetitive tasks, and create more efficient IT operations.

Tiered SLA Packages

Choose the coverage tier that matches your business criticality, from standard to mission-critical 24×7 platinum support. Times shown as response / resolution.

Silver

8×5 Service Window, On-call: N/A

Reliable support for non-critical workloads.

P1 Critical
45m / 4h
P2 High
45m / 6h
P3 Standard
45m / 10h
AIOps support
Not included

Gold

16×5 Service Window, On-call: Weekdays

Enhanced support for business-critical environments.

P1 Critical
30m / 4h
P2 High
30m / 6h
P3 Standard
30m / 8h
AIOps support
Optional

Platinum

24×7×365, On-call: All days incl. holidays

Highest level of support with proactive management and AIOps automation.

P1 Critical
15m / 2h
P2 High
15m / 4h
P3 Standard
15m / 6h
AIOps support
Included

Your Cloud Journey: Five Stages

We guide enterprises from pilot migration to full digital innovation, reducing OPEX and unlocking cloud-native capabilities at every stage.

  1. Lower Cost

    Archive & pilot migration. 50% OPEX reduction target.

  2. Dev & Test

    Cloud infra for lower environments. Move & improve.

  3. Production

    ERP workloads: Oracle EBS, PeopleSoft, Databases.

  4. SaaS & New Apps

    Cloud-native apps & security. Connect & extend SaaS.

  5. Digital Innovation

    AI, ML, IoT, Bots. Cloud-first & digital-first.

Migration Services

End-to-end migration across infrastructure, data, and platforms.

Infrastructure

  • Data Center Migration
  • Server & Virtual Machine Migration
  • Operating System Migration
  • Storage Migration
  • Network Migration

Data

  • Cloud Migration
  • Database Migration
  • Data Migration
  • Identity & Directory Migration

Platforms

  • Application Migration
  • Email & Collaboration Migration
  • Infrastructure Modernization
  • Platform Consolidation
  • Disaster Recovery & Business Continuity
  • ITSM Migrations

Our Migration Approach

A structured transformation framework for enterprise infrastructure modernization.

  1. Assess

    Comprehensive infrastructure audit, workload analysis, and readiness assessment.

  2. Plan

    Migration strategy, architecture design, and detailed execution roadmap.

  3. Migrate

    Phased execution across infrastructure, data, and platform components.

  4. Stabilize

    Validation, optimization, and hyper-care support through production readiness.

  5. Modernize

    Continuous improvement, cost optimization, and strategic capability evolution.

Servers and databases being migrated to cloud, data, device and application targets

Intelligent ITOps Platforms

Purpose-built and partner platforms that power our managed services delivery, bringing AI and automation to your operations.

  • ServiceNext

    AI-Powered

    AI-driven ITOps platform with intelligent alerting, automated remediation, BOTs for L1 support, and AIOps-enabled incident management. Reduces ticket noise by 60% and auto-remediates 40% of incidents.

  • ManageEngine Cloud Ops

    Cloud Native

    Unified cloud operations management with real-time monitoring, capacity planning, cost analytics, and multi-cloud dashboards for complete infrastructure visibility.

  • ITSM Tools Suite

    ITIL Certified

    ITIL-aligned service management covering incident, problem, change, and knowledge management with integrated reporting for WBR, MBR, and QBR reviews.

Digital Workplace Services

End-to-end Microsoft 365 migration, device management, and collaboration enablement for the modern hybrid enterprise.

  • M365 Migration

    Exchange, O365, and full Microsoft 365 tenant migration and administration.

  • Collaboration

    Microsoft Teams, Yammer, SharePoint, and OneDrive setup and support.

  • Device Management

    Intune MDM/MAM, endpoint security, DLP policies, and AVD deployment.

  • Power Platform

    Power Automate workflows, Power BI analytics, and Teams app integrations.

  • Enterprise Security

    Enterprise Mobility + Security (EMS), Zero Trust, and compliance management.

Ready to Modernize Your Infrastructure?

Talk to our experts for a free infrastructure assessment, cloud readiness review, and a tailored managed services proposal.

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